Delivery

We aim to dispatch orders within approx 3 working days (excluding weekends and bank holidays) depending on how busy we are.

Delivery following dispatch depends on your location and postage method. Please see the delivery page for the delivery times in your location.

If your country is not listed, please contact us for available rates.

Postage charges vary depending on the size/ weight of the items ordered and on your location. For more information, please see the delivery page.

Your tracking information will be linked to the email address provided at checkout. You will be able to control the delivery of your parcel via this tracking and can choose to change the day, have parcels delivered to a neighbour or allocate a safe place.

If you allocate a safe place to your DPD delivery you do so at your own risk and neither DPD or Caboodle Textiles is responsible for any loss from that place.

If your item does not arrive in a timely manner please contact Caboodle Textiles at support@caboodletextiles.co.uk including your name and order number.

Returns

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.

If you wish to return an item, please notify us in writing using the returns form. We will then process your return.

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Sale items or any item marked reduced is exempt from the returns policy.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Caboodle Textiles.

To ensure your fabric stays looking good we recommend the following laundry care:

1) Pre wash fabrics before making your items. This allows the natural fibres to shrink before you cut them out rather than after you’ve first worn them. Most fabrics have some shrinkage on first wash but it is usually under 10%.

2) Turn your item inside out. This helps prevent other items rubbing up against your fabric bobbling and snagging the fibres.

3) Wash at 30. As well as keeping your bills down and helping the environment, washing on a cool setting helps keep the colours from fading. If you really need to wash it at a higher temperature use a gentle setting.