FAQ

Frequently Asked Questions

Dispatch currently takes approx 3 working days (excluding weekends and bank holidays) depending on how busy we are.

Delivery following dispatch depends on your location and postage method. Please see here for the delivery times in your location.

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.

If you wish to return an item, please notify us by email including your name, order number, name of product to return and the reason for return. 

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Sale items, offer prices or any item marked reduced are exempt from the returns policy.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Caboodle Textiles.

We  offer postage to England, Wales and Scotland including Islands and Highlands. Isle of White and and Isle of Man.

Postage charges vary depending on the quantity / weight of the fabric ordered. For more information, please click here 

Due to export administration which comes into force in Dec 2024 we have had to withdraw NI and international postage for the foreseeable future. This is with great regret.

No. We deregistered for VAT at the end of May 2024 so your receipts will not show VAT after this time

If you would like to order a sample of any fabric, please contact us at support@caboodletextiles.co.uk

Why buy a sample?

Unsure about what colour to get? Not sure how the fabric will feel or want to compare weight?

We strongly suggest purchasing a sample so you can feel the quality of the fabric in your hands.

All samples are free post.

Will the fabric I buy later match the samples exactly?

Most of the time yes. But colours do vary slightly from shipment to shipment due to dye level fluctuation. We will only send out samples which match what is held in stock. However if we get a new batch in stock after you have received your sample we cannot guarantee an exact match. It is best to order your required fabric as soon as possible after receiving and being happy with your sample.

If I buy a fabric and need more later will the colour be exactly the same?

Colours can vary slightly from batch to batch so we cannot guarantee a true colour match. It is always best to get all you need in one go.

We take great care to provide the most accurate pictures of our items. Due to the nature of digital photography and monitor colour displays, we cannot guarantee that every device will accurately depict the colour of our merchandise. Depending on your device and settings, the colour may be slightly off.

Colours can vary slightly from batch to batch so we cannot guarantee a true colour match.

 

The minimum length you can order of any fabric is 50cm, orders of multiple lengths will be sent as an uncut length.

Shorter lengths of fabric may be available as remnants and listed in the remnant section on a first come first served basis.

The washing and drying instructions provided on this website are as provided by the manufacturer and we have not tested them. Some laundry advice can seem over cautious and a fabric happily be washed at a higher temp or dried in a machine however it may affect the life of the fabric. It is always advisable to test wash and test dry any fabric before making into your finished product.

Yes you can. Simply select the option at checkout and email us to arrange your collection time.

Please note that due to our flexible working pattern we may not be able to accommodate your desired collection time at short notice.

Find out more here

Solid colour jersey, solid colour french terry and all ribbing have a discount automatically applied once you purchase a combo of 4 items (within a category, not across categories) This discount is a sliding scale from 5% off at 4 items – 2mtrs up to a huge 20% off when you buy 20 items – 10mtrs.

In addition, a discount is automatically applied at checkout when you purchase 20 or more units of the same print.

We also offer discount on our wholesale bolts and bundles. 

You can find out more information here

A great way to get discounted prices is to join the fb group where all pre orders are discounted. I have pre orders with a mix of suppliers.

Find the group here:

Www.facebook.com/groups/caboodletextiles